We want you to be happy with your purchase. If you need to return a book, please follow our policy below:
Returns:
Eligibility: Books (hardcover and paperback) bought from WinH TellingStories or winhtellingstories.com can be returned within 30 days of receiving the order.
Condition: Items must be unused and in original condition and packaging.
Non-returnable: eBooks, digital products, and some sale items cannot be returned.
Process: Contact us by email for return authorization and instructions.
Refunds:
Notification: We will email you once we receive and inspect your return.
Approval: If approved, a refund will be processed to your original payment method within 10 business days.
Delays: If you haven’t received your refund, check with your bank or credit card company first, then contact us if there are further issues.
Exchanges:
Eligibility: Only defective or damaged items will be exchanged for the same item. Contact us by email to describe your concern.
Shipping:
Costs: You are responsible for return shipping costs, which are non-refundable.
Tracking: For items over $75, use a trackable service or purchase shipping insurance to ensure we receive your return.
Donation:
If returning is costly, consider donating the book to a local library, community book share, or school.
Contact:
For return questions, winhtellingstories@gmail.com.
